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Acer India Support Numbers – Escalation Matrix


I am using Acer products since last 5 years. I find the Acer products specially Laptops very cheap and durable as compared to other leading brands. But last month, I faced very bad experience with their customer support system. I took my 2 month old laptop having speaker problem to Service center, they experimented with the product and I did not wish to take the same product back. I have demanded for replacement of product. Which they agreed to provide and I put a mail request to customer care. Acer - Beyond

Acer Customer Service for laptop is managed by Sutherland Global Services. You can reach them at acersupport @ sutherlandglobal.com or can call on Toll Free number from Indian operators 1800 11 6677. After many follow-ups and some natural difficulties they had in the region (Chennai Flood), the process got delayed and finally they agreed to provide me full refund of the amount I’ve paid.

When customer care executives do not respond your questions properly, you wish to reach the next level of their support. So, below is latest contact list for all Regional head and zonal heads with their mobile number and email ID.

Some time ago, we reviewed one of the best Windows Laptops in 14 inches with incredible 8 hours battery backup.


Tollfree No. for Desktop support : 1800 11 4100
Tollfree No. for  Notebooks & Projector support: 1800 11 6677
Tollfree No. for  Tablet PC support:  1800 103 2237
BranchArea CoveredContact PersonMobile NumberE-mail IDContact PersonMobile NumberE-mail IDCustomer Grievance Redressal E-Mail ID
DelhiDelhi, NCRPraveen Bisht9910100474praveen.bisht@acer.comSatish Sharma9871899985Satish.Sharma@acer.comAILNRO.easycare@acer.com
Punjab, Haryana,
Sanjiv Kumar8054499104sanjiv.kumar@acer.comAbhijit Sarkar9899713182abhijit.sarkar@acer.com
Arun Sharma7838387326arun.sharma@acer.com Abhijit Sarkar9899713182abhijit.sarkar@acer.com
Lucknow UP & UtrakanGirja S Pandey9794832322girjakishore.pandey@acer.comAbhijit Sarkar9899713182abhijit.sarkar@acer.com
Sharad Dubey7080007400Sharad.Dubey@acer.comAbhijit Sarkar9899713182abhijit.sarkar@acer.com
JaipurRajasthanViraj Sharma8094260670viraj.sharma@acer.com Satish Sharma9871899985Satish.Sharma@acer.com
BhopalMP & ChatisgarhDeepak Sinha9871886602Deepak.Sinha@acer.comAbhijit Sarkar9899713182abhijit.sarkar@acer.com
KolkataWest Bengal & JharkhandJitendra Chopra9830388772Jitendra.Chopra@acer.comRajesh Kumar9830703636rajesh.kumar@acer.comAILERO.easycare@acer.com
Debjyoti Sanyal9836466415debjyoti.Sanyal@acer.comRajesh Kumar9830703636rajesh.kumar@acer.com
GuwahatiAssam, Manipur, Mizoram,Nagaland,TripuraNabadeka9854092884naba.deka@acer.comRajesh Kumar9830703636rajesh.kumar@acer.com
PatnaBihar & PatnaRR Himanshu9934363404rr.himanshu@acer.comRajesh Kumar9830703636rajesh.kumar@acer.com
BhubneshwarOrissaRajKishore Gouda9437573735rajkishore.gouda@acer.comRajesh Kumar9830703636rajesh.kumar@acer.com
BangaloreKarnatakaSuresh Kumar9900108007suresh.kumar@acer.comVinod Karunakaran9745203088Vinod.karunakaran@acer.comAILSRO.easycare@acer.com
HyderabadAP & TelanganaRajasekhar Kasarla9701903133Rajasekhar.Kasarla@acer.comMohan VV9840921666vv.mohan@acer.com
ChennaiTamil NaduRozario8144050222rozario.i@acer.comMohan VV9840921666vv.mohan@acer.com
KochiKerelaJackson TJ9620135456Jackson.TJ@acer.comVinod Karunakaran9745203088Vinod.karunakaran@acer.com
AhmedabadGujaratJitender Kanneria9624788999jitendra.Kaneria@acer.comPritesh Joshi9819023866pritesh.joshi@acer.comAILWRO.easycare@acer.com
Mumbai MumbaiMahesh Mahapadi9769033340mahesh.mahapadi@acer.comAbhay Kumar9820055950Abhay.Kumar@acer.com
Pune & GoaMaharashtra (without Mumbai) GoaAtul Joshi9967460627atul.joshi@acer.comUday Phokmare9372331246uday.phokmare@acer.com

Download file: Support Escalation Matrix

These contact details might be helpful to you or your friends. Do share.

About John Bhatt

Aka, Prithvi Raj Bhatt, A Proud Nepali, Blogger, Software Developer, ASP.NET, Web Designer & Developer, Faculty and a Troubleshooter blog @PRsBlog

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